Frequently Asked Questions
Everything you need to know about bringing Industry & Co into your home.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer white-glove delivery services?
Yes, we offer premium white-glove delivery for an additional fee, which includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We accept returns on most unused and unassembled items within 30 days of delivery. Please note that original shipping fees are non-refundable and a restocking fee may apply to large furniture.
Are your wood products sustainably sourced?
At Industry & Co, we prioritize sustainability. The majority of our wooden collections are crafted from FSC-certified timber and reclaimed materials to ensure environmental responsibility.
Can I request fabric swatches before purchasing a sofa?
Absolutely. We offer complimentary swatch kits for our entire upholstery line so you can experience the texture and color in your own lighting before making a commitment.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger home investments.